Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies use Cresta to power world-class customer experiences every day.

Company: Cresta

Role: Staff Machine Learning Engineer

Location: United States (Remote)

Role Focus: • Define and lead the technical vision for Cresta’s next-generation Agentic AI systems • Architect scalable, production-grade LLM systems • Design and evolve multi-agent orchestration frameworks • Establish best practices for building robust, reliable, and cost-efficient LLM-powered systems • Own evaluation strategy for complex, non-deterministic AI systems • Proactively identify and mitigate agent failure modes • Define measurable quality standards • Influence cross-team architecture decisions • Mentor senior engineers • Translate cutting-edge research advances into practical, high-impact production systems