Join Team Amex as a Staff AI Engineer - Servicing Enablement Platform and be part of a global and diverse community of colleagues. American Express is reshaping the future of commerce and redefining experiences with AI. The Service Enablement Platform (SEP) team is responsible for multiple critical platforms that enable servicing across all channels.

Company: American Express

Role: Staff AI Engineer - Servicing Enablement Platform

Location: Chennai, TN, India (Hybrid)

Experience:

8+ years of work experience
Experience building intelligent solutions leveraging GenAI and other modern tech stacks
Have built and delivered large scale enterprise systems/products

Key Skills:

Python
Go
TypeScript
REST
gRPC
tRPC
AWS
GCP
Kubernetes
Kafka
LangGraph
LangChain
AirFlow
PyTorch
Hugging Face ecosystem
TensorFlow
Pydantic
Zod

Qualification:

Computer Science / Information Systems degree, or equivalent

Role Focus:

Drive technical direction for agentic AI initiatives
Design, build, and operate production-grade agentic AI systems
Own and evolve shared agentic AI capabilities
Lead technical design reviews
Partner across teams to deliver complex, cross-cutting agentic AI initiatives
Evaluate emerging models, techniques, and agentic patterns

Additional responsibilities:

Build POCs to experiment new technologies, databases and other application infrastructure
Provide technical consulting support to Global Product teams and regional stakeholders
Partner with risk, compliance, and cybersecurity teams to ensure solutions meet evolving regulatory and security requirements

Nice to have:

Exceptional leadership skills to inspire and support a diverse and inclusive team
Ability to partner and influence effectively across multiple business and functional lines

Other:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements
Generous paid parental leave policies
Free access to global on-site wellness centers
Free and confidential counseling support through Healthy Minds program
Career development and training opportunities

Staff AI Engineer - Servicing Enablement Platform

Skills Required

Description