We are looking for a GenAI Operations Analyst to join our team at IRIS Software Group. This role involves ensuring our AI tools run smoothly and effectively in real-world scenarios. You will work closely with Customer Services and GenAI teams to monitor AI performance, analyze data, and improve processes.

Company: IRIS Software Group

Role: GenAI Operations Analyst

Location: UK

Experience:

Experience in data, operations, or technical support roles

Key Skills:

problem-solving
analytical thinking
data analysis
performance metrics
communication skills

Qualification:

A degree in Computer Science, Data, Engineering, or similar

Role Focus: • Monitor AI tool performance • Analyze usage, results, and feedback to improve output • Support testing and updates to AI models and prompts • Help fix issues when AI tools don't work as expected • Create simple reports showing performance and impact • Train teams to get the best out of AI • Improve processes by identifying where AI can save time • Work with different teams to drive adoption • Ensure everything is compliant, safe, and accurate

Nice to have:

Exposure to AI, machine learning, or automation tools

Other:

Competitive salary + Bonus + Benefits
Permanent, Full Time vacancy
Opportunity to work with GenAI in a real, hands-on way
Chance to gain experience in AI adoption
Part of a growing area with huge future potential
See the direct impact of your work on teams and customers
Company certified as a Great Place to Work and one of the UK's Best Workplaces for Women

GenAI Operations Analyst

Skills Required

Description

Experience:

Key Skills:

Qualification:

Nice to have:

Other:

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