Hiver is a modern, AI-driven customer service platform used by companies across healthcare, finance, logistics, education, and technology. We help teams deliver fast, human support across email, chat, phone, WhatsApp, and more — without the complexity of legacy helpdesks.

Company: Hiver

Role: AI SDE 2 Full Stack

Location: Bengaluru, Karnataka, India (Hybrid, Full-time)

Experience:

3-5 years building and scaling production systems end-to-end

Key Skills:

React/Next.js
TypeScript
Go/Java/Python
Distributed systems
Concurrency
Performance
Resiliency
SQL
NoSQL/caches
Cloud infra (AWS preferred)
Containers
CI/CD
Production model serving (embeddings, RAG, inference APIs)

Role Focus:

Full-Stack Product Engineering: Build intuitive, performant UIs in React/Next.js for email collaboration, analytics, and AI-assisted workflows
Ship features end-to-end across frontend, backend APIs, domain models, and data pipelines
Integrate AI suggestions, copilots, and retrieval-based workflows seamlessly into the product experience
Collaborate closely with design & product to deliver polished, consumer-grade UX
Backend, Distributed Systems & AI: Scale backend systems to handle rapidly growing traffic and AI workloads
Build low-latency inference and retrieval endpoints, caching layers, and model-serving pipelines
Improve reliability, resiliency, and performance across monolith and microservices environments
Work with Kafka/RabbitMQ to build high-volume, event-driven data flows
Partner with ML/AI teams to deploy embeddings, rerankers, RAG systems, and evaluation workflows
Data, Security & Observability: Implement secure, compliant data handling for structured/unstructured customer data
Own observability across the stack — tracing, metrics, dashboards, feature flags, SLOs
Lead debugging of complex issues across frontend, backend, infra, and model pipelines
Drive postmortems, root-cause analysis, and process improvements

Nice to have:

Experience with vector databases (pgvector, Pinecone, OpenSearch)
Familiarity with vLLM, Triton, TorchServe, or model quantisation
OpenTelemetry, feature flag platforms, A/B testing systems
Prior experience building B2B SaaS or email/collaboration products

AI SDE 2 Full Stack

Skills Required

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