Experience:

• 3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments
• Experience in software engineering or system integration with hands-on delivery of AI/LLM-based solutions

Qualification:

• Bachelor’s degree in Computer Science, Engineering, or a related technical field

Responsibilities:

• Build and deploy AI agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks
• Act as primary technical partner for customers, leading demos, communicating progress, gathering feedback, and guiding solutions from concept to production
• Configure and connect systems using APIs including authentication, data mapping, error handling, and integrations with CRMs and knowledge bases
• Set up telephony routing, pass metadata, configure fallbacks, and troubleshoot call quality
• Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets
• Translate customer requirements into actionable solutions and work consultatively to unblock challenges in security, connectivity, or knowledge ingestion
• Collaborate with product and engineering teams to escalate platform gaps and resolve technical fixes while independently driving client implementations

Nice to have:

• Experience with integration tools and iPaaS providers such as n8n, Zapier, or similar platforms
• Familiarity with telephony or voice systems (SIP, CCaaS, PSTN)

More skills:

workflow building, LLMs (GPT, Claude, Gemini), orchestration frameworks (LangChain, LlamaIndex), retrieval-augmented generation (RAG), integration tools, Integration Platform-as-a-Service (iPaaS), telephony systems, voice systems, CCaaS, PSTN

Other:

• Comprehensive medical insurance coverage including free online doctor consultations and wellness benefits
• Accidental insurance and group term life insurance coverage
• Privilege and sick leave as per statutory norms
• Generous national and festive holidays and parental leave policies
• Annual Learning & Development allowance
• Rewards and recognition programs
• Regular team and culture-building events
• Flexible benefits for tax optimisation including meal cards and provident fund
• Equal Employment Opportunity employer committed to diversity, inclusion, and a harassment-free workplace
• Encourages applications from individuals from non-traditional, historically marginalized, or underrepresented groups