Gladly is looking for a Staff Software Engineer, AI & Automation to join their AI Knowledge team. The team owns the surface that makes Gladly's AI useful, building integrations that give the AI real-world context and the ability to take action. The ideal candidate will be a senior individual contributor who can own the full connector and knowledge surface that feeds Gladly's AI.

Company: Gladly

Role: Staff Software Engineer, AI & Automation

Location: US, Remote

Experience:

8+ years of full-stack engineering experience
Proven Staff or Principal-level ownership
Daily, hands-on use of AI coding tools

Key Skills:

TypeScript
React
Go
PostgreSQL
AI coding tools
LLMs

Qualification:

Full-stack engineering experience
Staff or Principal-level ownership

Role Focus: • Own the integration architecture • Build the connective tissue for AI • Solve product-level problems • Ship at a high bar, fast • Mentor and raise the bar

Additional responsibilities:

Collaborate across the company
Work closely with product managers, designers, and customer-facing teams

Nice to have:

Experience building integration platforms
Familiarity with protocols like MCP
Hands-on experience with LLMs
Open source work
Public talks

Other:

$183,000 to $246,000 annual salary + equity + benefits
Competitive salaries, stock options, and comprehensive benefits
Generous paid time off, parental leave, and home office stipends
A fully remote work environment with opportunities for in-person team gatherings
A strong commitment to professional growth and an inclusive workplace

Staff Software Engineer, AI & Automation

Skills Required

Description