Gladly is looking for a Staff Software Engineer, AI & Automation to join their AI Knowledge team. The ideal candidate will have 8+ years of full-stack engineering experience and a track record of shipping large-scale products. This is a high-autonomy role with a focus on technical leadership.

Company: Gladly

Role: Staff Software Engineer, AI & Automation

Location: US, Remote

Experience:

8+ years of full-stack engineering experience
Proven Staff or Principal-level ownership
Daily, hands-on use of AI coding tools

Key Skills:

TypeScript
React
Go
PostgreSQL
AI coding tools
LLMs

Qualification:

Strong track record of turning ambiguous ideas into shipped product

Role Focus:

Own the integration architecture
Build the connective tissue for AI
Solve product-level problems
Ship at a high bar, fast
Mentor and raise the bar

Additional responsibilities:

Collaborate across the company

Nice to have:

Experience building integration platforms
Familiarity with protocols like MCP
Hands-on experience with LLMs
Familiarity with operational tools
Open source work

Other:

$183,000 to $246,000 annual salary + equity + benefits
Competitive salaries, stock options, and comprehensive benefits
Generous paid time off, parental leave, and home office stipends
A fully remote work environment

Staff Software Engineer, AI & Automation

Skills Required

Description