The Senior Software Engineer at Asurion will design and maintain scalable software solutions for the customer service AI platform. This role requires strong proficiency in Node.js, React, and TypeScript, along with experience in backend development and cloud environments. A bachelor's degree in Computer Science is required, and candidates should have at least 3 years of relevant experience.

Company: Asurion

Role: Senior Software Engineer

Location: Remote, United States of America

Experience:

3+ years of experience as a Full Stack or Backend Developer preferably with JavaScript/TypeScript focus
3+ years of experience building web applications deployed to a cloud environment

Key Skills:

Node.js
React
TypeScript
Python
Kafka
MongoDB
Redis
JavaScript
TypeScript
Event-driven architecture
Cloud-native architectural patterns
Webhooks
Third-party APIs

Qualification:

Bachelor's degree in Computer Science or related field

Role Focus:

Build and support core platform capabilities, user-facing experiences and backend services
Design and deliver event-driven, integration-heavy backend systems
Own reliability and production-grade behavior
Improve platform performance and data integrity
Build secure, compliant integrations and user experiences
Deliver user-facing UX improvements
Collaborate cross-functionally and drive projects to completion
Raise engineering standards through code review and technical mentorship

Nice to have:

Experience with real-time communication platforms such as LiveKit, WebRTC, or similar voice/video/audio streaming technologies
Good familiarity with AI Coding Agents and how to leverage them to build reliable software: Claude Code, Cursor, or similar tools

Other:

Asurion fosters an inclusive environment and encourages diverse applicants
The position is full-time and remote, with an immediate start
The engineer collaborates across product, QA, and operations to plan releases, automate workflows, and resolve complex issues
The Intelligence Org team builds and operates GenAI-centered digital experiences for new and existing Asurion clients, and internally on

Senior Software Engineer - Conversational AI

Skills Required

Description