Airbnb is looking for a Senior Machine Learning Engineer to join their Customer Support Engineering team. The team is responsible for developing and enhancing AI models and ML services to enable an intelligent and scalable customer service experience. The ideal candidate will have expertise in building cutting-edge AI technologies to transform customer service.

Company: Airbnb

Role: Senior Machine Learning Engineer, Customer Support Engineering

Location: Remote-USA

Experience:

6+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field
Experience building Agentic AI systems
Experience shipping production-grade ML/AI systems at scale

Key Skills:

LLM
SFT
RLHF
GRPO
RAG architectures
LLM evaluation frameworks
Agentic AI systems
multi-agent orchestration
tool-use
planning
memory
autonomous reasoning pipelines

Qualification:

PhD or Master's degree in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field

Role Focus:

Champion the development of novel ML systems, product integrations, and performance optimizations
Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions
Learn and share the latest AI/ML technologies with the team

Other:

Excellent communication skills
Ability to collaborate effectively across Engineering, Product, and Design organizations
Base pay range: $196,000—$227,000 USD
Eligible for bonus, equity, benefits, and Employee Travel Credits
Disability inclusive application and interview process available

Senior Machine Learning Engineer, Customer Support Engineering

Skills Required

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