GenAI & AI Ops Engineer at Virtusa | TopGenAIJobs

GenAI & AI Ops Engineer

Virtusa

Pune

3-5 years

Today

₹13–25 LPA

Full-time

Onsite

Skills Required

LLM

Gen AI

RAG

LangChain

LlamaIndex

Vector Database

Google Cloud Platform (GCP)

Contact Center AI (CCAI)

Dialogflow CX

Python

Node.js

REST API

webhook integrations

Cloud Monitoring

Logging

Description

We are seeking a GenAI & AI Ops Engineer to build, operate, and optimize AI-powered customer engagement systems using Google Cloud

Role: GenAI & AI Ops Engineer

Location: Pune, Maharashtra, India

Experience:

Experience with Google Cloud Platform (GCP) and
Hands-on experience with Dialogflow CX
Experience working with Generative AI / LLM applications
Experience with REST APIs and webhook integrations

Key Skills:

Google Cloud Platform (GCP)
Dialogflow CX
Generative AI
LLM applications
Python
Node.js
REST APIs
webhook integrations
monitoring
logging
AI performance analytics

Qualification:

Proficiency in Python or Node.js
Google Cloud certifications (Cloud Engineer or ML Engineer)

Role Focus:

Deploy and manage Google Cloud CCAI solutions including Dialogflow CX virtual agents and Agent Assist
Monitor and optimize conversational flows, intent accuracy, and containment rates
Operate LLM-powered assistants and knowledge-grounded chatbots
Manage prompt templates, RAG pipelines, and knowledge integrations
Implement observability using Cloud Monitoring, Logging, and BigQuery analytics
Troubleshoot conversational AI issues and support incident response
Integrate AI assistants with enterprise systems such as CRM, ticketing systems, and knowledge bases
Develop APIs, webhooks, and automation for AI workflows
Manage CI/CD pipelines, versioning, and releases for AI agents, prompts, and knowledge bases

Nice to have:

Experience with Vertex AI and RAG architectures
Familiarity with LangChain, LlamaIndex, or vector databases
Experience integrating with

Prepare for this role

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Python 3 Programming Specialization

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Intermediate Python covering classes, inheritance, APIs, and data processing.

Python for Everybody Specialization

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Learn Python from scratch — variables, data structures, web scraping, and databases.

Generative AI with Large Language Models

Coursera

Comprehensive LLM course covering transformer architecture, fine-tuning, RLHF, and deployment.