Genesys is seeking a Senior AI/ML Engineer to join their Conversational AI group, focusing on Generative AI systems at a global scale. The role involves driving innovation and evolution of Conversational AI solutions, working at the intersection of cutting-edge AI research and practical implementation.

Company: Genesys

Role: Senior AI/ML Engineer

Location: Hyderabad (Flexible), Full time

Experience:

5+ years of software engineering experience with demonstrated expertise in AI/ML systems
Experience in working on complex technical projects and delivering technical outcomes

Key Skills:

Conversational AI
NLP
Dialogue systems
Software engineering
Distributed systems
AI development
Large Language Models (LLMs)
MLOps
Cloud platforms (particularly AWS)

Qualification:

Degree in Computer Science, Software Engineering, Data Science, or related disciplines (not a hard requirement)

Role Focus:

Design and execute POCs that push the boundaries of conversational AI and virtual agent capabilities
Develop, maintain, enhance, and evolve Virtual Agents engine
Help deliver roadmap toward Agentic AI
Own technical initiatives involving cross-functional teams
Influence and collaborate with product teams, customers, and vendors

Nice to have:

Experience with Large Language Models (LLMs) and their application in conversational systems
Knowledge of multi-agent systems/frameworks and agentic AI architectures
Familiarity with voice AI technologies and multimodal conversational interfaces
Background in reinforcement learning for dialogue optimization
Understanding of enterprise AI governance and responsible AI practices
Interest in emerging areas like tool-using AI agents and autonomous decision-making systems
Experience with vector databases and retrieval-augmented generation (RAG)
Contributions to open-source AI projects, research publications, or patents in AI/ML

Other:

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees
The company employs more than 6,000 people across the globe
Genesys offers great benefits and perks
The company is committed to fairness in the workplace and equal opportunity employment

Senior AI/ML Engineer

Skills Required

Description