The AI Forward Deployment Engineer is a customer-focused role within Zoom Professional Services. This position collaborates with clients to identify business needs, workflows, challenges, and goals, translating them into AI-driven use cases and designs.

Company: Zoom

Role: AI Deployment Engineer

Location: Remote (US)

Role Focus: • Conducting discovery workshops to understand customer operations, service workflows, challenges, and business objectives • Identifying and validating AI automation opportunities by analyzing customer data, transcripts, and behavioral insights to drive actionable outcomes • Translating business goals into clear, measurable AI use cases and Virtual Agent strategies • Designing conversational experiences by defining intents, creating flows, building knowledge bases, managing escalation processes, and specifying integration requirements • Creating phased implementation roadmaps aligned with Zoom CX portfolio capabilities • Building and configure AI solutions within the customer's Zoom platform • Guiding customers through testing, UAT, optimization, and go-live processes and collaborating with Sales, SCs, Product, and delivery teams to ensure end-to-end success • Contributing to internal knowledge assets and stay current with AI, CX, and