Join Airtable as an CX AI Architect and own the technical foundation that powers our AI-native customer support experience. You'll design and optimize how our AI agents reason, retrieve, decide, and act—architecting the knowledge systems, decision logic, and guardrails that enable reliable, scalable AI resolution at scale.

Company: Airtable

Role: AI Agent Architect, Customer Experience

Location: Remote - US

Experience:

Deep fluency in large language models
Hands-on experience with AI agent architectures
Experience with production systems
Experience in roles like solutions architecture, platform engineering, or technical program management

Key Skills:

Large language models
RAG architectures
Prompt engineering patterns
Chain-of-thought reasoning
Agent frameworks
APIs
Data flows
State management
Error handling
Edge cases

Role Focus:

Own Agent retrieval accuracy and relevance
Drive automated resolution rates
Manage AI safety and trust
Own the feedback loop
Continuously improve agent quality
Drive integration strategy

Other:

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience
Total compensation package includes benefits, restricted stock units, and may include incentive compensation
Base salary range: $177,000 - $250,300 USD for remote work locations
Base salary range: $196,000 - $278,100 USD for San Francisco Bay Area, Seattle, New York City, and Los Angeles
Airtable is an equal opportunity employer and welcomes diversity

AI Agent Architect, Customer Experience

Skills Required

Description

Experience:

Key Skills:

Role Focus:

Other:

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