Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Company: Nextiva

Role: Agentic AI Implementation / Customer Success Engineer - Night Shift

Location: Bengaluru, Hybrid

Experience:

1+ years of experience in AI product implementation, customer success engineering, or technical support roles
Prior experience supporting US based customers

Key Skills:

LLMs (GPT-4o, Gemini, Claude, etc.)
Generative AI concepts
prompt engineering
workflow design
Python
APIs
SaaS tools
workflow builders
no-code automation platforms

Qualification:

Bachelor’s degree in Computer Science, Engineering, Information Technology, Data Science, or a related field

Role Focus:

Design, build, and optimize AI agents using advanced prompt engineering techniques
Create structured workflows and decision trees that guide AI agent behavior
Work directly with customers to understand business needs, use cases, workflows, and integration requirements
Translate customer requirements into technical implementation plans
Assist in onboarding, deployment, and testing of AI solutions for customer environments
Provide ongoing optimization and support to ensure solution adoption and success

Additional responsibilities:

Work with product teams to relay customer feedback and improve platform features
Maintain clear documentation for workflows, prompts, integrations, and customer implementations
Train customers and internal teams on product capabilities and best practices

Nice to have:

Knowledge of vector databases, embeddings, or RAG workflows
Experience with API-based integrations
Familiarity with enterprise customer environments (CRM, CX platforms, VoIP, ticketing tools)
Understanding of AI evaluation frameworks (test cases, scoring, prompt iteration)
Exposure to Nextiva products or any communication/CX platforms

Other:

Opportunity to work on cutting-edge GenAI implementations for global customers
Growth path into AI Solutions Engineering, Product Specialist, or Customer Success Leadership roles
Collaborative global team environment with high ownership and autonomy
Medical insurance coverage for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR
Group Term & Group Personal Accident Insurance
15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year
Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
Provident Fund & Gratuity
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement

Agentic AI Implementation / Customer Success Engineer - Night Shift

Skills Required

Description