The CX organization is a team of exceptional technical leaders focused on delivering a premier customer experience through innovation, automation, and next-generation technologies. We help customers solve complex business challenges using AI-driven, network-centric solutions that accelerate transformation, operational excellence, and business outcomes. Our success is reflected in strong customer satisfaction, industry recognition, and a culture of continuous learning and innovation.

Company: Cisco

Role: Software Consulting Engineer - Ai/ML and Agentic AIOps

Location: Hybrid

Experience:

8+ years of relevant industry experience

Qualification:

BE/B.Tech/B.Sc. in Computer Science, Engineering, or equivalent

Role Focus: • Lead the design, development, and delivery of intelligent AI/ML solutions, automation platforms, and GenAI-powered applications for enterprise customers • Work closely with customers, architects, and cross-functional teams to translate business requirements into scalable AI-driven architectures and operational solutions • Lead the design, development, and deployment of scalable AI/ML and GenAI-powered solutions for enterprise environments • Build and manage AI/ML pipelines for model training, inference, observability, monitoring, and automation • Support presales engagements by translating customer business requirements into scalable AI/ML solution architectures • Develop AI agents, intelligent workflows, and LLM-powered applications to accelerate customer outcomes • Drive customer technology transformation initiatives while influencing AI/ML solution strategy, architecture, and delivery execution

Additional responsibilities:

Participate in services presales activities, SOW creation, solution scoping, and customer proposal discussions
Create Customer Requirements Documents, High-Level Designs (HLDs), and implementation plans
Provide technical leadership across cross-functional teams spanning AI architecture, operations, and delivery
Build customer simulations and lab environments to validate AI/ML solution performance and resolve technical issues
Deliver customer documentation, knowledge transfer sessions, and enablement programs for internal and external stakeholders
Mentor junior engineers and drive adoption of AI/ML engineering best practices across teams
Act as a focal point for complex customer issue resolution and ensure successful engagement delivery

Nice to have:

Experience with Generative AI, Agentic AI frameworks, and LLM-based application development
Expertise with Kubeflow, MLflow, Docker, Kubernetes, KServe, vLLM, and TensorRT-LLM
Knowledge of NVIDIA AI ecosystem, CUDA, GPU optimization, and distributed AI infrastructure
Strong problem-solving, debugging, communication, and technical mentoring skills
Exposure to AIOps, observability platforms, REST APIs, SQL/NoSQL databases, Linux/Unix environments, and networking concepts

More skills:

AI/ML development frameworks, Agile methodologies, Software Development Lifecycle (SDLC)

Other:

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless
We work as a team, collaborating with empathy to make really big things happen on a global scale
Because our solutions are everywhere, our impact is everywhere

Software Consulting Engineer - Ai/ML and Agentic AIOps

Skills Required

Description