Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As a Senior Agent Architect at Parloa, you will play a key role in transforming customer service with AI Agents.

Company: Parloa

Role: Senior Agent Architect

Location: London Office; Remotely in the UK

Experience:

3+ years of experience in enterprise customer-facing roles

Key Skills:

Large Language Models (LLMs)
Prompt Engineering
NLP & NLU conversational design
integration platforms
REST API design
JSON/XML data structures
API testing tools (Postman, etc.)
API authentication patterns (OAuth, API keys, JWT)
data transformation and field mapping logic

Role Focus:

Scope and implement AI Agent deployments, providing strategic advice and execution support to customers and partners
Leverage knowledge of LLM internals to analyze customer requirements and design precise prompts
Simplify complex workflows and processes into digestible conversational components
Fine-tune conversational flows and voice output
Build and configure integrations between customers' systems and Parloa's Platform
Collaborate with Forward Deployed Engineers on complex or custom integration scenarios
Identify and solve blockers together with other departments at Parloa and the customer
Apply structured testing approaches to validate AI agent behaviour, quality, and performance
Document best practices, how-to guides, and product capabilities

Other:

Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact
Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
Analytical and critical thinker with expertise in risk assessment, problem-solving, and strategy
Exceptional attention to detail and logical thinking
Familiarity with A/B testing methods to ensure AI agent performance at scale

Senior Agent Architect

Skills Required

Description

Experience:

Key Skills:

Role Focus:

Other:

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