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    Home/Jobs/AI Forward Deployed Engineer

    AI Forward Deployed Engineer

    RingCentral

    United States
    8+ years
    Today
    ₹147–215 LPA
    Full-time
    Remote

    Skills Required

    LLM
    RAG
    Vector Database
    agent orchestration frameworks
    OAuth
    SAML
    SCIM

    Description

    We are seeking an AI Forward-Deployed Engineer to join our team, operating within strategic customer accounts to translate operational requirements into production-grade agentic AI experiences with direct accountability for business outcomes.

    Company: RingCentral

    Role: AI Forward-Deployed Engineer

    Location: Remote, USA

    Experience:

    • 8+ years of experience in a customer-facing technical role, such as Solutions Architecture, Technical Consulting, Forward Deployed Engineering, or a high-touch Sales Engineering position involving hands-on implementation

    Key Skills:

    • large language models
    • retrieval-augmented generation
    • vector databases
    • agent orchestration frameworks
    • SIP
    • WebRTC
    • SBCs
    • CCaaS/UCaaS platforms
    • OAuth 2.0
    • SAML
    • SCIM

    Qualification:

    • Bachelor’s Degree or equivalent military and/or work experience

    Role Focus:

    • Customer Discovery and Solution Design: Engage directly with customers to discover requirements, map business processes, prioritize high value use cases and translate them into AI agent behaviors and workflows, focused on measurable ROI
    • Technical Build and Deployment: Design and implement multi-turn agent workflows, including prompt chains, retrieval pipelines, decision logic, fallback handling, and live-agent handoff rules
    • Go-to-Market Partnership: Serve as the senior technical resource during pre-sales engagements for strategic accounts, including live demonstrations, proof-of-concept builds, and RFP/RFQ response development
    • Product and Engineering Feedback: Document integration patterns, platform limitations, and recurring customer requirements encountered during deployments

    Nice to have:

    • Telephony domain expertise
    • Experience deploying agentic AI systems (voice or digital) at enterprise scale
    • Industry depth in healthcare, financial services, retail, or insurance
    • Familiarity with competitive conversational AI platforms

    Other:

    • Comprehensive medical, dental, vision, disability, life insurance
    • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
    • Voluntary supplemental health coverage and life insurance
    • 401K match and ESPP
    • Paid time off and paid sick leave
    • Paid parental and pregnancy leave
    • Family-forming benefits (IVF, Preservation, Adoption etc.)
    • Emergency backup care (Child/Adult/Pets)
    • Employee Assistance Program (EAP) with counseling sessions available 24/7
    • Free legal services that provide legal advice, document creation and estate planning
    • Employee bonus referral program
    • Student loan refinancing assistance
    • Employee 1:1 coaching, perks and discounts program

    Prepare for this role

    Recommended resources to build the skills for this position. Sponsored.

    Generative AI with Large Language Models

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    Large Language Models: Application through Production

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    Production-focused LLM course covering deployment, monitoring, and scaling.

    LangChain Chat with Your Data

    Coursera

    Build RAG applications with LangChain — document loading, splitting, embeddings, and retrieval.

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